ZRA launch electronic systems to enhance operationss, crisis resilience

Written by on November 30, 2020

BUUMBA CHIMBULU writes
@SunZambian
THE Zambia Revenue Authority (ZRA) has this month launched three electronic systems with the Democratic Republic of Congo (DRC) and other partners which underlines the institutional resilience to crisis and the ability to continue to deliver its services despite the global Covid-19 pandemic.

ZRA has successfully launched and inaugurated three important projects, namely Electronic Queue Management Systems (EQMS), the Electronic data exchange between the ZRA and the Direction Générale des Douanes et Ac-cises (DGDA) of the Democratic Republic of Congo as well as the TaxOnApp.
Despite challenges posed by the Covid-19 pandemic, ZRA is pleased to announce that these three projects, which contribute to ZRA’s objective of achieving more satisfied and knowledgeable taxpayer, have been successfully concluded.
This is according to Robert Zawe, ZRA acting Corporate Communications Manager.
Mr Zawe said the EQMS had been installed in three further ZRA Inland Revenue offices.
He said in a statement that the project had been supported through a joint effort by German Cooperation and the European Union implemented by GIZ.
“Customers coming to the Inland Revenue offices in Livingstone, Chipata and Solwezi now benefit from shorter waiting times through the allocation of a waiting number corresponding to the specific query of the customer.
“Due to this, ZRA can continue offering high-quality services to the customers and further improves the cus-tomers’ experience. The ZRA Service Centres in Lusaka, Ndola and Kitwe had already been equipped with the EQMS management tool in 2018,” Mr Zawe said.
On the electronic data exchange, Mr Zawe said ZRA and the DGDA were facilitating the cooperation with re-gards to customs data.
He explained that documents such as purchase orders, invoices and bills of landing were now transmitted elec-tronically between the two customs authorities, which simplified cross border and regional trade.
“This exchange significantly speeds up the process of customs clearance, increases transparency, improves fiscal and customs revenues and enhances border security. The implementation was supported by the Trade for Devel-opment Fund by GIZ,” Mr Zawe said. He also said the TaxOnApp was an innovative approach bringing ZRA’s services closer to the customers through a mobile application.
Mr Zawe indicated that customers could download the app from the Google Playstore onto their smartphone and access a variety of ZRA services from the palm of their hands.
“The app features the registration for a TPIN, filing of returns, payments via mobile money or net banking, passenger clearance, motor vehicle calculator, customs declarations as well as tax information through videos and articles.
“The TaxOnApp project was funded by the Domestic Revenue Mobilisation Innovation Fund which is co-financed by the Bill & Melinda Gates Foundation and the German Federal Ministry for Economic Cooperation and Development (BMZ) and implemented by GIZ,” he said.


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